Privacy Policy
Last Updated: March 17, 2026
Mind & Med PLLC, operating as MindMED Behavioral Health (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and safeguard information when you visit our website (mindmedbh.com), contact our office, or communicate with us.
Information We Collect
We may collect the following types of personal information:
Contact Information: Name, phone number, email address, and mailing address when you contact us, request an appointment, or submit a form on our website.
Health Information: Health-related information you provide is governed by HIPAA (Health Insurance Portability and Accountability Act) and our separate Notice of Privacy Practices, which is provided to all patients.
Website Usage Information: We may collect non-identifying information such as browser type, pages visited, and referring website through standard analytics tools.
Communication Records: Records of phone calls, text messages, and other communications you initiate with our office for scheduling, follow-up, and care coordination purposes.
How We Use Your Information
We use the information we collect to:
• Respond to your inquiries and appointment requests
• Provide and coordinate your psychiatric care
• Send appointment reminders, follow-up communications, and care-related notifications
• Process insurance claims and billing
• Improve our website and services
• Comply with legal and regulatory requirements
Text Messaging (SMS) Policy
If you provide your mobile phone number and consent to receive text messages from MindMED Behavioral Health, you agree to receive conversational and informational SMS messages related to your care, including but not limited to appointment reminders, scheduling communications, follow-up messages, and care coordination.
• Opt-Out: Reply STOP to any message to opt out of text communications at any time.
• Help: Reply HELP for support or call us at (817) 203-4179.
• Message and data rates may apply.
• Messaging frequency may vary based on your care needs.
No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes.
Text messaging is not a secure method of communication. For sensitive health information, please use our secure patient portal or contact our office directly.
How We Protect Your Information
We implement administrative, physical, and technical safeguards to protect your personal information. Our electronic communications systems use HIPAA-compliant platforms with encryption and access controls. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Information Sharing
We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share information as necessary to:
• Coordinate your care with other healthcare providers with your authorization
• Process insurance claims with your health plan
• Comply with applicable laws and regulations
• Respond to lawful requests from governmental authorities
Cookies and Tracking
Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.
Your Rights
You have the right to:
• Request access to the personal information we hold about you
• Request corrections to inaccurate information
• Opt out of text message communications at any time
• Request information about how your data is used
For health information rights, please refer to our HIPAA Notice of Privacy Practices.
Children’s Privacy
Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children through our website.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
MindMED Behavioral Health
536 Silicon Drive, Suite 102
Southlake, TX 76092
Phone: (817) 203-4179
Email: info@mindmedbh.com