FAQs

FAQs & Policies | MindMED Behavioral Health

Frequently Asked Questions

Everything you need to know about our services, policies, and scheduling

Pricing & Payment

What is a superbill and how does it work?
A superbill is a detailed receipt that includes all the information your insurance company needs to potentially reimburse you for out-of-network services. After your appointment, we provide you with a superbill that you can submit to your insurance company. Reimbursement rates vary by insurance plan, but many patients receive 50-80% reimbursement for out-of-network psychiatric services.
When will you accept insurance?
We’re actively working to establish partnerships with major insurance providers and expect to begin accepting insurance in Spring 2026. We’ll notify all current and prospective patients as soon as contracts are finalized. In the meantime, we provide superbills for out-of-network reimbursement.
What if I need to cancel or reschedule?
We require 24-hour notice for cancellations or rescheduling. Appointments cancelled with less than 24-hour notice may be subject to a cancellation fee. We understand that emergencies happen and handle each situation individually with compassion.
Are there any additional costs I should know about?
Our pricing is transparent. The only additional costs would be for optional services like comprehensive psychological testing, genetic testing (GeneSight), or specialized consultations, which we would discuss with you in advance. Prescription medications are separate and filled at your preferred pharmacy.

Services & Appointments

What should I expect at my first appointment?
Your initial evaluation takes 60-90 minutes. We’ll discuss your symptoms, medical history, lifestyle, and goals. You’ll leave with a clear understanding of your diagnosis (if applicable) and a personalized treatment plan.
Do you prescribe controlled substances for ADHD?
Yes, we treat ADHD in adults and adolescents, including prescribing stimulant medications when appropriate. We conduct thorough evaluations to ensure proper diagnosis and safe prescribing practices. Note: ADHD treatment is available for Texas patients only.
What is integrative psychiatry?
Integrative psychiatry combines traditional psychiatric treatment with evidence-based complementary approaches like nutrition, supplements, lifestyle modifications, and mind-body practices. We treat the whole person, not just symptoms.
Do you offer telehealth appointments?
Yes! We offer secure video appointments for patients throughout Texas, New York, and Virginia. Telehealth visits are just as thorough as in-person appointments and are often more convenient for busy schedules.
Is telehealth the same price as in-person visits?
Yes, telehealth appointments are priced the same as in-person visits. Both provide the same comprehensive care and clinical expertiseโ€”the only difference is location. Many patients find telehealth more convenient for follow-up medication management appointments.
What areas do you serve?
Our office is located in Southlake, TX, and we serve patients throughout the DFW metroplex including Grapevine, Colleyville, Keller, Trophy Club, Westlake, Roanoke, and surrounding areas. Via telehealth, we serve patients throughout Texas, New York, and Virginia.

Policies & Disclaimers

At MindMED Behavioral Health, I strive to be transparent about how I work with patients so expectations are clear from the start. Please review the following policies before scheduling:

๐Ÿ“ฑ Telehealth

I only see patients virtually who are physically located in states where I am licensed (Texas, New York, Virginia). Some conditions may require in-person visits at my discretion.

๐Ÿ’Š Controlled Substances

I do not prescribe controlled substances via telehealth.

๐Ÿšซ Substance Use Disorders

I do not provide medication-assisted treatment (MAT) for substance use disorders.

โš–๏ธ Specialty Services

I do not provide forensic or disability evaluations, custody evaluations, or court-ordered assessments.

Thank you for taking the time to learn more about me. If you’re interested in scheduling a consultation or have any questions, please don’t hesitate to contact me. I look forward to working with you.

Still Have Questions?

We’re here to help. Contact us or schedule an appointment.